Frequently Asked Questions
A lot of people who contact us to book bouncy castles from the County Laois inflatable hire specialists at Aer Bounce are renting inflatables for the first time, and we appreciate that this might be a whole new experience for you! To put your mind at ease and answer some of the questions you might have, we've compiled this simple FAQs page.
If your question doesn't appear on this page, don't worry! Just visit our contact us page to see how to get in touch, and we'll have an answer for you as soon as possible.
How much access do you need?
How long is a piece of string? Each of our products has different access requirements. However, while most of our bouncy castles can fit through a normal residential door, and gate access is therefore not required, some of our largest unit, such as many of our obstacle courses, require vehicle access.
Regardless of what you are booking, please let us know about access beforehand! Please also ensure there is a clear path for us to deliver the unit to its required location. We will not be held liable for any damages caused by trying to deliver our inflatables with inappropriate access and in some cases bookings will be cancelled if access is deemed unfeasible.
Can different age groups use bouncy castles at the same time?
We recommend that bouncy castles are only used by the same age range for health and safety reasons. This means that little children should not use bouncy castles at the same time as older children, and adult should not use bouncy castles at the same time as children. This is also the case for obstacle courses, inflatable slides and any other party equipment we have available.
When should I pay for the unit?
The unit can be paid for at any time up to and including our arrival at the event. Full payment must be made by this time. We will not complete delivery of any inflatables without the receipt of the full amount owed.
Where do you operate?
Check out our deliveries page to see our interactive delivery zone map.
What are your typical delivery and collection times?
We will deliver the inflatable before 12am Saturday & Collection is on Monday or Tuesday evening usually.
Do you offer overnight inflatable hire?
We are happy to offer overnight hire for events in secure locations. Additional costs may be incurred. If your event is in an insecure location, such as land that can be accessed by the general public, overnight hire is unavailable.
What happens in the event of bad weather?
We endeavor to provide you with safe bouncy castles, obstacle courses, mega slides and other inflatable party rental equipment no matter what the weather is like. Rainy weather will likely pass over the course of the day so we will still deliver your item if rain is forecast so you can use it when the weather is more appropriate during the day. We will also advise you on safe use of the equipment.
Do your inflatables have shower covers?
Most of our bouncy castles and inflatable assault courses have shower curtains. Please note these are only suitable for light rain.
Can I hire your inflatables indoors?
No we don't offer this service.
Do you need access to an electricity supply?
Yes, mains electricity is required for all of our products, we do not supply generators.
Do you provide products for collection? I can inflate it myself.
For and health and safety purposes, all of our products must be set up and installed by our professional and trained staff. This helps to protect the wellbeing of you and your guests.
How long does it take to secure and inflate the unit to complete set-up?
This depends on the size of the inflatable you are hiring, and can range from just 25 minutes to as long as one hour.
What will happen if there is not enough space for my inflatable in my chosen location?
It is the hirer's responsibility to ensure that the venue or site is suitable for our inflatable. If the location is unsuitable, then we will not deliver or set up the inflatable, and the cost of the full hire will be due from the hirer.
Should I prepare the area for the inflatable?
Before we deliver the bouncy castle or inflatable, please make sure the designated area for us to set it up is free from sharp objects, animal waste, rubbish, or any obstacles and is situated on level ground.
I can't find the answer for my question!
Please contact us and our team will be happy to help.